huzy's Privacy Policy
Your personal information is completely safe with us. This policy contains full details on how data is collected, used, and protected.
1 Introduction & Scope
huzy is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on your personal privacy and are always committed to protecting your information.
This policy applies to our website huzy.lat and all services associated with it. It describes what information we collect, how we use it, who we share it with, and what steps we take to protect your data.
By using our platform, you acknowledge that you have read this policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our services.
2 Information We Collect
We collect various types of information to open an account and provide services on huzy. This information comes from two main sources — what you provide directly, and what is generated automatically while you use our platform.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank details)
- Copies of government-issued documents for identity verification
- What you share during support communications
2.2 Automatically Collected Information
- IP address and device information
- Browser type, operating system, and language settings
- Time spent on the platform and pages visited
- Login time and logout time
- Gameplay history and transaction records
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
Where necessary, we may also receive information from payment processing partners or identity verification service providers. Information collected in this way is handled in accordance with this policy.
3 Purpose of Data Use
huzy uses your information only for specific and legitimate purposes. We use your information for the following:
- Account management: To complete registration, login, and account verification processes.
- Service delivery: To operate games, process transactions, and pay out winnings.
- Age verification: To confirm that the user is at least 21 years old.
- Security assurance: To detect and prevent fraud, money laundering, and other unlawful activities.
- Customer support: To respond to your issues or questions and provide assistance.
- Responsible gaming: To monitor your playing patterns and, where needed, provide support or apply limits.
- Platform improvement: To analyse user experience and improve the quality of our services.
- Communications: To send important updates, policy changes, or account-related notifications.
4 Data Sharing & Disclosure
huzy does not sell or rent your personal information to third parties for commercial purposes. However, in certain circumstances we may share information on a limited basis:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, and bank partners), identity verification providers, and technology service providers assist in operating our platform. These partners may only access the information necessary for their designated tasks and are bound by strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information to comply with a court order, direction from an investigating authority, or applicable law. In such cases, we will disclose only the information legally required.
4.3 Business Transfers
In the event of a business sale, merger, or acquisition, your information may be transferred. In such cases, the new operator will be obligated to maintain protections equivalent to those in this privacy policy.
4.4 With Your Consent
For any reason not listed above, we will obtain your explicit permission before sharing your information.
5 Data Protection & Security
To ensure the protection of your information, huzy applies industry-standard security measures.
- SSL encryption: All communication between your browser and our servers is secured by SSL/TLS encryption.
- Encrypted storage: Encryption is applied when storing sensitive information.
- Access control: Only authorised staff may access user data, and they are bound by strict professional confidentiality rules.
- Regular audits: Our systems and processes undergo regular security testing.
- Firewall & monitoring: Our network is monitored at all times and advanced firewalls are used to prevent unauthorised access.
However, no method on the internet is 100% secure. While we strive to provide the highest level of protection, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and not share it with anyone.
6 Data Retention Period
huzy retains your information only for as long as necessary or legally required.
- Data for active accounts is retained for the duration of the account.
- Financial and identity-related information may be retained for a legally defined period even after an account is closed.
- Transaction logs may be kept for an extended period to prevent fraud or disputes.
- Expired data is securely deleted or anonymised.
7 Your Rights
You have the following rights regarding information shared with huzy:
7.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide details of that information within a reasonable time.
7.2 Right to Rectification
If your information is inaccurate or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, this request may be limited where there are legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your request and respond where applicable.
8 Cookie Policy
The huzy website uses cookies and similar technologies to operate smoothly.
8.1 Types of Cookies
- Essential cookies: To maintain login sessions and ensure security — the platform will not function without these.
- Functional cookies: To remember your preferred language or settings.
- Analytics cookies: To understand overall usage patterns, which helps us improve our services.
8.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
9 Protection of Minors
huzy is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. The age verification process at registration provides this assurance.
If we learn that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please notify us at [email protected].
10 Policy Changes
huzy reserves the right to amend this privacy policy in response to business changes, new services, or legal requirements.
- For significant changes, we will notify you by email or via a notice on the platform.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
- The "Last Updated" date at the top of the page always indicates the effective date of the current policy.
- Previous versions of the policy are available upon request.
11 Responsible Gaming & Data
huzy analyses your gameplay data to ensure responsible gaming. If we observe signs of potentially problematic gaming behaviour in a user, we may proactively reach out. This analysis is solely for the protection of the user and not for any commercial marketing purpose.
If you wish to control your playing limits or temporarily suspend your account, please contact our support team. For more information, visit the Responsible Gaming page.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. huzy's support team is available 24 hours a day, 7 days a week to assist you.
Log in to the platform and speak with us directly via live chat in Bengali or English.
Related pages: Terms & Conditions · Responsible Gaming · FAQ